Communication is arguably one of the most important business skills, no matter what your industry. Yet so many of us haven't been trained in how to communicate with co-workers and clients. Here are some tips to help you become a better communicator:
Most of us are terrible listeners. Instead of truly listening to what the person is saying, we interrupt, prepare our response, or think we already know what the speaker is going to say next. It's impossible to understand what someone needs or wants if we don't give them our undivided attention.
2. Pay attention to body language.
Body language can tell you just as much as what a person says, if not more. Observe how they act when they talk. Is your co-worker saying she can meet a deadline, but wringing her hands while she says it? She might be afraid to tell you it will be hard to make the due date
3. Consider communication preference.
4. Consider your tone.
5. Don't be too casual.
6. Check your grammar
7. Keep criticism constructive.
9. Get a little personal.
10. Never stop improving.
Effective communication is a skill you must practice. Observe how others respond to your communication to clue you in on areas for improvement.
CNN: How to Communicate Better at Work
Life Coach Valorie Burton, author of Where Will You Go from Here? talks about how to communicate effectively in the busy workplace